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School Policy

Updated, May 2024

school year 2023-2024

1/  Please take a Quick Placement Test to opt for starters, intermediate or advanced classes.

2/ The payment of the lessons must take place before the 1st lesson as a booking confirmation. [Prices over €77 come with a revenue stamp of €2 per invoice as stipulated in Italian Fiscal Law and according to the applicable tax regime and a transaction fee of €3].

The registration for the trial lesson is valid only through the trial lesson registration form (sent to you on request).

3/ Lessons are validated every time the lesson takes place as stated in the package. In case of absence it will not be possible to recuperate the lesson.

4/ The private lesson can be postponed only if the student has notified the teacher at least 48 hours in advance via a written message (whatsapp or email). In the event that the student has not notified the teacher 48 hours before the start of the lesson, it cannot be recuperated.

5/ It is compulsory to bring a notebook and to sit in a clearly lighted room with your camera ON. It is advisable to download a dictionary and a translator app. And it is highly recommended that you find a quiet place and silence notifications from other devices or other distractions which could interrupt class.

6/ Smoking or e-smoking is forbidden.

7/ Please don't use your phone and silence your notifications everywhere.

8/It is not allowed to record the lesson for privacy reasons and minor students.

Please use a web camera and microphone to attend the lessons with zoom. The classroom link will be provided to you.

9/ The costs of the courses don't include any textbooks and any registration fee to an exam center. There is no refund for pre-paid lessons. In case of non-presentation by the teacher or due to force majeure, it will however be possible to use the remaining credit in agreement with the school.

10/ For minor children (under 18), the parent herewith takes full responsibility for the child and declares the child can be autonomous in a school setting. Minor children must be dropped and picked up [or presented online] on time by a parent [if online, the parent must remain present in the house]. Any deviation from this rule has to be explicitly notified to the teacher. English in the flow is not liable for any injuries to your children during class nor on the way from and to class nor for any school, test or exam results or damages to the student's material.

Website Disclaimer

If you require any more information or have any questions about our site's disclaimer, please feel free to contact us by email.

Disclaimers for English in the flow

All the information on this website - - is published in good faith and for general information purpose only. English in the flow does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (English in the flow), is strictly at your own risk. English in the flow will not be liable for any losses and/or damages in connection with the use of our website.

From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone 'bad'.

Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their "Terms of Service" before engaging in any business or uploading any information.


By using our website, you hereby consent to our disclaimer and agree to its terms.


Should we update, amend or make any changes to this document, those changes will be prominently posted here.

Privacy Policy

English in the flow is a registered brand and concept. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

What data do we collect?

Our Company collects the following data:

  • Personal identification information (Name, email address, address, phone number and fiscal code at check-out)
  • The progress you make in language learning

How do we collect your data?

You directly provide us with most of the data we collect.

Our Company collects your data so that we can:

  • Process your order, create an invoice and manage your account.
  • Contact you with our products and services we think you might find useful.
  • We don’t share your data with anyone except our bookkeeper only in case of revision purposes.

When we process your order, it may send your data, and also use the resulting information from, to inform credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Our Company securely stores your data in our office. We will keep your name for as long as you or your family members are studying with us. Once this time period has expired, we will delete your data after 3 years of inactivity.


Our Company would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right at any time to stop us from contacting you. Again, we do not share your data for marketing purposes.

If you no longer wish to receive our news, please contact us or unsubscribe from the newsletter.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request us for copies of your personal data.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.


Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Keeping your order status for the next time you order with us after subscription
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.
  • No advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We use these data only for internal knowledge on how to make improvements to our website and services.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 18 May 2021.

How to contact us

If you have any questions about English in the flow’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.


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